FAQ

1. Where do you ship?

We currently ship to addresses within the United Kingdom only.

2. Do you offer free shipping?

Yes. We offer free standard shipping on all orders with no minimum purchase required.

3. How long does delivery take?

Orders are processed within 1–2 business days, and delivery usually takes 3–5 business days after dispatch.

4. Which courier do you use?

We ship orders using Royal Mail.

5. How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become available.

6. Can I change my delivery address?

Yes. Please contact us as soon as possible. Address changes may only be possible before your order has been dispatched.

7. Can I cancel or modify my order?

Orders may be cancelled or modified before they are dispatched. Please contact us as soon as possible after placing your order.

8. What if my order arrives damaged or incorrect?

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. We will work to resolve the issue promptly.

9. What should I do if my package is delayed?

Delivery times are estimates. If your order has not arrived within the expected timeframe, please contact us and we'll investigate with the delivery carrier.

10. What if my parcel is lost?

If your parcel is confirmed as lost during transit, we will offer a replacement (subject to availability) or a full refund.

11. What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

12. What items can be returned?

Returned items must be:

  • Unused and unworn
  • In their original condition
  • In the original packaging
  • With all tags attached
  • Accompanied by proof of purchase

13. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

14. Do you charge a restocking fee?

No. We do not charge any restocking fees.

15. How do I start a return?

Please contact our customer support team at info@graciousapparels.shop with your order number and reason for the return.

16. How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days to your original payment method.

17. Which payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Discover
  • JCB
  • Diners Club
  • Maestro

18. Is my payment secure?

Yes. All payments are processed through secure SSL-encrypted payment gateways that comply with PCI-DSS security standards.

19. In which currency are prices displayed?

All prices are shown in British Pounds (GBP £) and include applicable taxes where required.

20. How can I contact customer support?

You can contact our customer support team by email at info@graciousapparels.shop. We aim to respond as quickly as possible during business hours.