Return Timeframe
You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be approved.
Return Eligibility
To qualify for a return, all of the following conditions must be satisfied:
- The item must be unused, and in original condition
- The item must be returned in its original packaging
- All original tags, labels, and accessories must be intact
- A valid proof of purchase (order confirmation or receipt) must be provided
Items that fail to meet these criteria may be rejected and returned to the customer.
Items Not Eligible for Return
We cannot accept returns for the following:
- Items showing signs of damage, or misuse after delivery
- Items returned without original packaging, tags, or accessories
- Items returned outside the 30-day return window
Return Method and Fees
All approved returns must be sent by mail using the prepaid return label included with your order.
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- No restocking or handling fees apply
- No additional costs are deducted from approved refunds
Return Procedure
To initiate a return, please follow these steps:
- Contact our customer support team with your order number and reason for return
- Wait for return approval and follow the instructions provided
- Pack the item securely in its original packaging
- Attach the prepaid return label and ship the package
Returns that are unauthorized or improperly packaged may be refused.
Exchanges
At this time, Gracious Apparels does not offer direct exchanges.
If you would like a different item, size, or color, please return the original item for a refund and place a new order once your return has been approved.
Refund Processing
After your return is received and inspected:
- Refunds are processed within 10 business days
- Refunds are issued to the original payment method used at checkout
- A confirmation email will be sent once the refund has been initiated
- If you do not receive your refund within 10 business days, please contact us at info@graciousapparels.shop
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.
To assist with a quick resolution, include clear photos of:
- The item received
- The original packaging
- The shipping label
Based on the situation, we will provide a replacement or issue a full refund. If an order is marked as delivered but not received, we may coordinate with the shipping carrier to confirm delivery details.
Cancellations
One may cancel the orders within 24 hours free of charge. Then, in case the order is shipped, proceed with the process of return.
Contact information
For questions or assistance regarding returns or refunds, please contact us:
Store Name: Gracious Apparels
Address: 142 Oldham Rd, Ancoats, Manchester M4 6BG, United Kingdom
Phone: +44 7838 877008
Email: info@graciousapparels.shop
Opening Hours:
Monday - Friday: 9:30 AM–7 PM
Saturday: 10:30 AM–7 PM
Sunday: Closed
Time Zone: (GMT+00:00) London
Thank you for shopping with Gracious Apparels. We appreciate your business and look forward to serving you again.
